How does the customization process work?
To customize a garment, simply contact our online customer service before placing your order. Provide us with your desired specifications, including style changes, size alterations, or any other custom requests, and our team will work closely with you to bring your vision to life.
Is there a fee for customization services?
Customization fees vary depending on the complexity and extent of the changes requested. Once you provide us with your specific needs, our customer service team will supply you with a detailed quote.
What forms of payment are accepted?
We offer a range of payment options to accommodate your needs. You can complete your purchase using Visa, MasterCard, American Express, PayPal, Square, JCB, and Stripe cards. Please keep in mind that only one credit card can be used per order, as we do not accept split payments across multiple cards.
Can I change my address after an order is placed?
Yes, it is possible to change your delivery address after placing an order. If you need to make an address change, be sure to get in touch with our Customer Service team as soon as possible due to our quick processing times.
Can I return or exchange a customized item?
Items that are customized to your unique specifications are not eligible for a refund. However, if you need to exchange your custom style or size or have other personalized requests, you can contact us to refine your order and have it shipped to you again. Please note that the change fee will be borne by the customer. We encourage you to carefully review your customization requests before confirming your order.
What is your return and exchange policy for non-customized items?
For non-customized items, we offer a 30-day return and exchange policy. If for any reason you are not satisfied with your purchase, please contact our customer service for instructions on how to proceed with a return or exchange.
What sizes do you offer?
Our collection spans a variety of sizes, and with our custom sizing service, we aim to cater to a wide range of body types. Please refer to the sizing information provided with each product or contact us for assistance with finding the perfect fit.
Do you ship internationally?
We apologize for the inconvenience, but at this time we only ship to addresses within the continental United States. We will update our website with any changes to our Shipping Policy.
How can I track my order?
You can contact our customer service team to track your order: support@formalcustom.com
Customer service isn't responding to my query. What should I do?
We strive to respond to all customer inquiries promptly. If you haven't received a response within 48 hours, please check your spam folder or resend your message to ensure it was received.
For any other questions or concerns not addressed here, please do not hesitate to get in touch with our customer service team.
