We support for 30 days with no reason to return or exchange. It is necessary to ensure that the product is independent of the secondary sale. The definition of a secondary sale is that the clothes have no wear marks, no Pleats, etc.
Return Standard
- The clothing label shall not be cut off when applying for a return. It must be the original product that has not been worn or washed;
- The original clothing packaging shall be free from damage and pollution, and the price tag shall not be torn. The secondary sales status is not affected;
- Commodity quality problems. When opening the package, the clothes found to be seriously stitched, deformed, unevenly dyed, obviously damaged, and greasy can be exchanged;
- All-new. If the goods are worn, soiled, or damaged by anyone due to human errors, or the returned goods have obvious stains or smells, we will have the right not to return them. We will reserve the final decision on whether the goods have obvious stains or smells;
How do I cancel my order?
Generally, cancellation is supported within 30 minutes of placing an order, but not after 30 minutes because the order has been processed, and the package can not be retrieved. We will process your order cancellation request for you within 24 business hours.
Please note that you will be responsible for the return shipping cost of a canceled order, and we currently do not offer cash on delivery as a payment option.
Refund
Generally, your refund amount will be returned to the order account within 1-2 business days after the refund application is approved, depending on the payment method you used when placing the order.
What to do for a return or exchange:
We do not accept returns if the customer dislikes or wants the product. If the customer must return the item, the customer bears the return postage. Please note that returns may be subject to a restocking fee if the item is returned without its original packaging or with signs of use.
If you receive defective or damaged clothing, please provide us with an unboxing video, photos of the damaged products, and proof of purchase. We will then address your concern and arrange for a refund or replacement of the item, covering any shipping fees involved.
Return Address
If you need a return or exchange, you can contact customer service in advance. Please send the product and the original package to Fairfield, AL 35064, the United States. All returns or changes without prior notice will not be processed.
